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I think My mom computer got hacked by some kind of malware as her login password was rejected by the computer after installing an unwanted app. What is the right steps to login the computer and remove the virus?
Which app ? you can get into her computer and uninstall it from computer .
No, the password was rejected by the computer so can’t login currently.
There are programs to do this. Try going through this post: https://www.doncaprio.com/reset-windows-10-password/
Download the software here and you should be good to go: https://www.top-password.com/reset-windows-password.html
The password was rejected by the computer , maybe her password was changed by a hacker .
Using your password reset disk to unlock password or you can through this tutorial to creat one .
Seeing is believing : https://www.tunesbro.com/unlock-windows-10-8-7-if-locked-out.html
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